Driver App Terms & Conditions
This contract is effective from 8th August between:
UVA UK Ltd of 25 Cabot Square, London, England, E14 4QZ,
company number 12223513, registered in England and Wales. (“UVA”)
And UVA Driver Partner.
Together collectively known as the “Parties”.
On 8 the August (“Effective Date”).
2.1 This agreement represents a Service Level Agreement (SLA or Agreement)
between UVA and the UVA Driver Partner
2.2 This Agreement remains valid until superseded by a replacement
2.3 This Agreement outlines all Services provided by the UVA Driver Partner
3 Drivers Rights
3.1 UVA does not tolerate, or condone in any form, slavery, servitude, forced
labour, or human trafficking. All UVA Driver Partners must be treated with dignity
and respect. No UVA Driver Partner must be exposed to any inappropriate or
unlawful conduct, including but not limited to verbal, psychological, physical
and/or sexual abuse, coercion, or harassment. UVA Driver Partner’s rights, and
obligations in relation to UVA Driver Partners generally, should be clearly set out
in the form of a contract that respects all applicable laws, regulations, and trade
agreements, and honoured by both Parties.
3.2 No limits should be set for any UVA Driver Partner on their freedom of
contracting with other business entities, other than those recognised by
applicable laws and regulations.
4 Services to be Provided
4.1 The following services are covered by this agreement.
a) 24 hours a day, 7 days a week. 365 days per year
b) Clean Vehicles
c) All journeys recorded on the account and invoiced to UVA customers on a
single documented invoice that should include a detailed analysis of each job
5 Privacy Notice
5.1 UVA collects, uses, and discloses information from or about You as described in
UVA’s Privacy Notice. Additional Privacy Notices may apply, including from Third
Party Controllers. We shall notify You when such notices apply to You.
6 Payment Terms
6.1 Payment for services will be made Weekly every Friday.
6.2 In the event of a disputed payment, the UVA Driver Partner must produce
evidence for UVA to raise a dispute with its contracted partner. UVA & its’s
partner(s) endeavour to resolve any disputes as quickly as is practicably possible
7.1 UVA’s liability to the UVA Driver Partner for all losses, damages, costs, claims
and expenses howsoever arising shall be limited in the aggregate to £100.00
7.2 UVA relies on third party providers (such as network providers, data centres
and telecommunication providers) to make the Marketplace available. Whilst
UVA takes all reasonable steps available to it to provide the UVA Driver Partner
with a good level of service, the UVA Driver Partner acknowledges and agrees
that UVA does not warrant that the Marketplace shall be uninterrupted or fault
free at all times. UVA therefore shall not be liable in any way for any losses the
UVA Driver Partner may suffer as a result of delays or failures of the Marketplace
as a result of its service providers.
7.3 Subject to the exceptions set out below, UVA shall not be liable for losses that
result from its failure to comply with these terms that fall into the following
a) consequential, indirect or special losses;
b) loss of profits, income or revenue;
c) loss of savings or anticipated savings, interest or productions;
d) loss of business or business benefits;
e) loss of contracts;
f) loss of opportunity or expectations;
g) loss of goodwill and/ or reputation;
h) loss of marketing and/or public relations time and/or opportunities; i) loss of
data; j) loss of management or office time, or any other losses howsoever arising
and whether caused by tort (including negligence), breach of contract or
otherwise, even if foreseeable.
7.4 Nothing in these terms shall limit in any way UVA’s liability:
(a) for death or personal injury arising from its own negligence;
(b) for a person acting in their capacity as a consumer under section 2(3) of the
Consumer Protection Act 1987;
(c) for fraud or fraudulent misrepresentation; or
(d) for any matter for which it would be illegal for UVA to exclude, or attempt to
exclude, its liability.
8.1 UVA Driver Partner(s) has ‘Hire and Reward’ insurance to cover damages and
losses for goods or people dependent on the job, (private hire or delivery)
excluding food, whilst in transit in line with industry standards.
9 Compliance with Data Protection. GDPR, Ethical Standards
9.1 The UVA Driver Partner warrants that it will comply with all Data Protection
associated legislation in force in England and Wales, which may be updated from
time to time. This includes any applicable laws relating to the processing, privacy,
and use of personal data, as applicable to UVA and or its partner(s), the
Marketplace, the Customer, the Driver and/or the Driver Services as applicable,
including the UK Data Protection Act 2018 and the General Data Protection
Regulation (EU) 2016/679 and/ or any corresponding or equivalent national laws
9.2 For the purposes of GDPR, UVA is a Data Processor by way of its contractual
obligations to deliver services to the UVA Driver Partner.
9.3 UVA is committed to adhering to the highest ethical standards, which
includes tackling Modern-Day Slavery within our business and supply chain,
including our people, partners, contractors, and drivers, and promoting the safety
and wellbeing of our people. UVA has implemented policies, procedures, and
controls to identify Modern Day Slavery within our organisation, including:
● Training our people to identify potential Modern Day Slavery threats and
● Whistleblowing and how to report a suspected case
● Ensuring that our suppliers have a robust Anti Modern Day Slavery Policy in
and share our beliefs and ethical working practices
● Ensuring that the people who work for us have the required legal
to do so and to safeguard our people against abuse or coercion
● Continuing to take action to embed a zero-tolerance approach to this within
10 Intellectual Property Rights
10.1 UVA and/or its partner(s) retains the rights to all intellectual property for the
Marketplace and all UVA and or its partner(s) brands, logos, trademarks, and
images. The UVA Driver Partner has no intellectual property rights in, or to, the
Marketplace, save that UVA hereby grants a non-exclusive, non-transferable,
limited licence to the extent strictly necessary to access and use the Marketplace
in accordance with these Terms.
10.2 Without limiting the generality of the above, the UVA Driver Partner is
expressly prohibited from:
(a) reproducing, copying, editing, transmitting, uploading, or incorporating into
any other materials, any of the Marketplace including, without limitation, any
information, articles, photographs, images, or submissions made available to You
using the Marketplace; and
(b) removing, modifying, altering, or using any registered or unregistered marks/
logos/ designs owned by UVA and or its partner(s) and/ or its licensors and doing
anything which may be seen to take unfair advantage of the reputation and
goodwill of UVA and or its partner(s) or could be considered an infringement of
any of the rights in the intellectual property owned by and/ or licensed to UVA
and or its partner(s).
11 Force Majeure
11.1 Neither Party shall be in breach of these terms nor liable for delay in
performing, or failure to perform, any of its obligations under these terms if such
delay or failure result from events, circumstances or causes beyond its reasonable
control, including but not limited to any of the following:
(a) Acts of God, flood, earthquake, windstorm or other natural disaster;
(b) epidemic or pandemic;
(c) war, threat of or preparation for war, armed conflict, imposition of sanctions,
embargo, breaking off of diplomatic relations or similar actions;
(d) terrorist attack, civil war, civil commotion or riots;
(e) nuclear, chemical or biological contamination or sonic boom;
(f) any law or government order, rule, regulation or direction, or any action taken
by a government or public authority, including but not limited to imposing an
embargo, export or import restriction, quota or other restriction or prohibition, or
failing to grant a necessary licence or consent;
(g) fire, explosion (other than in each case one caused by a breach of contract by,
or assistance of, the Driver) or adverse weather conditions;
(h) interruption or failure of utility service, including but not limited to electric
power, gas or water;
(i) any labour dispute, including but not limited to strikes, industrial action or
(j) non-performance by suppliers; and
(k) collapse of building structures, failure of plant machinery, machinery,
computers or vehicles.
12 Relationship of the Parties
12.1 The Parties acknowledge and agree that the services performed by the UVA
Driver Partner, its employees, agents or sub-contractors shall be as an
independent contractor and that nothing in this Agreement shall be deemed to
constitute a partnership, joint venture, agency relationship or otherwise between
13 Dispute Resolution
13.1 In the event of a dispute, we would ask that a complaint be raised using the
following contact details email@example.com In the unlikely event that we cannot
resolve the dispute we will work with You to discuss a way forward to resolve the
dispute, which may include mediation. UVA’s right to refer the dispute to a court
is expressly reserved. UVA does not commit to using an online dispute platform
to resolve disputes.
14.1 Confidential Information includes, but is not limited to, either Party’s:
(1) business plans, methods, and practices;
(2) personnel, customers, and suppliers;
(3) inventions, processes, methods, products, patent applications, and other
proprietary rights; or
(4) specifications, drawings, sketches, models, samples, tools, computer
programmes, technical information, intellectual property or other related
information. Information is not deemed to be Confidential Information if it is
already in the public domain. Confidential Information includes this Agreement
and its contents.
14.2 Confidential Information shared between the Parties should not be divulged
or disclosed to any other party, whether by intention or accident, except as
required by a Court of Law. Both Parties warrant that they have due processes
and procedures in place to ensure the safety and security of the Confidential
14.3 The UVA Driver Partner shall ensure that each of its employees, officers,
directors, or agents who has access to Confidential Information is informed of its
confidential nature and is required to abide by the terms of this Agreement. The
UVA Driver Partner shall promptly notify the disclosing Party of any disclosure of
such Confidential Information in breach of this Agreement.
14.4 All Confidential Information disclosed to the UVA Driver Partner remains the
property of UVA and or its partner(s) and nothing contained in this Agreement
shall be construed as granting or conferring any rights to such Confidential
This agreement is governed by the laws of England and Wales.
Appendix 1 – Services to be Provided
1. The UVA Driver Partner will be given the ability, and support from UVA to
orders on behalf of UVA or its Customer.
2. Should the UVA Driver Partner fail to meet the agreements set out in the
Service Level Agreement, as set out in Clause 4 of this Agreement, then The
Company retains the right to reassign the Customer relationship and
responsibilities and Services with the Customer to The Company or to another
Operator, including all services, where relevant Commission obligations may also
3. This will be instructed in writing should the SLA be found to be in breach.
4. Customers that have been solicited to and have registered with UVA and or its
partner(s) may not be solicited by the UVA Driver Partner or the Contractor under
any circumstances for a period lasting until 1 (1) year following the termination of
5. UVA Driver Partner will be expected to keep a delivery on time in full, (the
successful collection and delivery of service within the time frames set out on the
order) for all Customer Deadlines set via the Platform by The Customer.
6. Any time that incidents of a serious nature occur, then UVA will retain the
right to review the Term of this Agreement. An incident of serious nature may
include but is not limited to: Threats of an aggressive or violent nature, whether
written or verbal, to the Customer, The Company or other Persons or Entities;
Gross negligence resulting in physical harm to the Company, an Entity or other
Person or Entities; Physical violence in any form; Gross negligence resulting in
damages to property, loss of property or failure to meet any of the Terms
stipulated in this Agreement; Aggressive or threatening behaviour, including the
use of foul language; Failure to complete Service obligations as set out in orders
for Services by the Customer as inputted via the Platform.
7. Any time it is deemed by the Customer or by the Company that management
of any Customer account has become negligible, by a lack of care, attention or
due diligence, will be considered to be a breach of the Service Level Agreement
set out in Clause 4 of this Agreement, and may result in the activation of Clause
3.2 of this Agreement.
Appendix 2 – Service Charges
5.1 UVA will charge the UVA Driver Partner a commission of 10% on the weekly
statements for all work other than corporate account work that will be command
a commission of 20% stating the deliveries completed.
5.2 Any payments/fees for services outside of this agreement will be agreed on a
case by case basis.
1. It is agreed by the UVA Driver Partner that all materials, vehicles, supplies,
and documentation and any other aspects required to perform services in the UK
legally are to be supplied by the UVA Driver Partner, Operator or the Transport
Partner and the Company will not provide any materials, vehicles, supplies,
licencing and documentation.
2. The UVA Driver Partner agrees that it shall pay all of its Transport Partners fairly
for any services carried out via the Platform and will hold responsibility for the
wellbeing and fair treatment of its Affiliated Transport Partners. It also
understands that The Company will not be responsible for any failure to provide
fair payment to Transport Partners.
Appendix 3 – Key Contact Personnel
Appendix 4 – Billing Details
UVA Driver Partner to provide the following:
Contact details for payments:
Bank Account Number and Sort code