Driver manager role is to address ongoing needs and requirements of drivers. This should involve initial onboarding and progress to meet driver requirements. Once drivers have submitted details for preliminary enrolment driver manager would meet face to face to assess driver and to ensure company standard and procedure have been made aware to driver.
Driver manager would and should always remain point of contact between operator and driver. This ensures one to one contact whilst minimising operational delays.
Drivers should use driver manager as primary point of contact in regards bookings, payments paperwork, PPE or points relative to driver’s working environment.
Driver managers should be responsible for enforcement of car cleanliness policy, uniform policy, company handbook policy or any company policy that would require information cascade on a one-to-one basis.
Driver manager should make themselves available for localised issues including PR/ contracts/ passenger issue/ lost property etc
Driver manager should hold responsibility for driving localised passenger numbers and driver numbers
Driver manager should be able to provide regular localised information, relating to competitor information, good news stories, industry feedback etc
Driver manager should be able to deal with local licensing authority issues, such as site inspections.
Non cash payments
Credit card transactions should normally be processed by the acquirer within 3 working days.
This can normally be processed next day depending on the acquirers cut off point for a additional percentage.
Non cash payment in most circumstances can be called down from a driver’s balance at any point depending on:
Acquirer processing cleared funds
UVA clearing driver payment without cleared funds from acquirer
Driver payment from invoiced journeys:
Drivers as standard would wait the 28 days for payment on journeys completed as part of a invoicing account client.
Many drivers may allow this to accumulate in their drivers account this would depend on company policy as this would need to be accounted for.
Standard payment terms for CMAC and most aggregators is 28 days, usually paid on invoice by Bacs or virtual credit card.