Driver Frequently Asked Questions

We’ve put a list of regular questions together to help you find the answers to any questions you may have.

Driver Frequently Asked Questions

We’ve put a list of regular questions together to help you find the answers to any questions you may have.

Inquisitive aren’t you…

It’s great that you want to find out more about UVA. We’ve compiled a list of frequently asked questions below that’ll hopefully answer your query. But if you can’t find the answer you’re looking for you can always get in touch with us through our contact page.

There is no cost to drive for UVA and there is also no cost to download our UVA Driver App.

When a driver registers through the UVA UK driver app, they do so using their phone number, with the same OTP message being sent. To complete their registration, drivers need to include their name, email, gender, date of birth, city and vehicle type.

  • A driver registers through the UVA UK driver app using their phone number with the same OTP message being sent.
  • To complete their registration, drivers need to include their name, email, gender, date of birth, city and vehicle type.
  • Drivers are required to upload the below listed documents to our secure S3 cloud based storage system:
  • An automated message is sent to confirm receipt of the application? – to be confirmed.
  • An email is sent with status update within 48 hours. Status can be checked by logging into (website?)…to be confirmed
  • Once uploaded, an operator will follow the below pre-screening process to validate drivers:
  • Driving licenses to be checked against the Licensing Bodies database.
  • Interview arranged either face to face or video conference, where original documents are checked and verified. Preferred shift patterns agreed to be included in contract
  • Upon approval, there will be:
  • Formal job offer made, contract issued and induction date agreed
  • First Day H&S, PPE provided, induction and company values training and driver profiles recorded
  • Within 3 months all mandatory training completed

Required Documents:

Driver documents

  • Proof of identity – DVLA Driving Licence
  • Proof of Residency
  • Profile Photo (The driver’s photo is uploaded via the dashboard)
  • A Private Hire Vehicle license (PHV) (Paper Certificate). Must contain the name of the driver, other Hire Agreement or Permission Letter). The PHV Licence can be obtained through the local Council.  Costs will vary according to the Council. The documents required for each Council are listed below.

Vehicle documents

To drive with UVA your vehicle must not be older than 10 years old.

  • Vehicle Insurance Certificate

We require a current and valid Insurance Certificate. The insurance policy must cover Private Hire and/or for the carriage of passengers and goods for hire or reward by previous booking (or similar)

  • Tax
  • MOT Test Certificate
  • Logbook

The vehicle registration must match your V5C Logbook

Drivers are also required to submit regular reports on their vehicles’ condition via UVA UK’s independent driver portal

  • NB Storage is Bright HR and YOTI
  • If uploading documents do we provide tips to upload (i.e. make sure all required details are clearly visible, what document needs to be uploaded first, upload one image or PDF at a time, show all four borders of the page)
  • UVA UK will adapt the internal dashboard systems to state what license is issued and Code drivers by region in the Dashboard


Additional Information

Requirements to apply for a private hire vehicle license from each Council

Exeter City Council

  • Licensed drivers must wear an identification badge which includes a photograph. Licensed operators must ensure as far as possible that drivers and vehicles used by them, comply with all license conditions.
  • DVLA UK driving license held for at least 12 months prior to application
  • DBS Check (to be completed every 3 years)
  • Knowledge test
  • Taxi driving assessment
  • Medical (required again at the age of 45 and then every 5 years until the age of 65. If the applicant is over 65, an annual medical check will be required)
  • Disability awareness test and safeguarding training (to be completed within 12 months of obtaining license)

Birmingham City Council

  • To obtain Private Hire licence the driver must:
  • Proof of the right to live and work in the UK
  • Held a full driving licence for the relevant class of vehicle for over two years
  • Produce proof of place of residence
  • Pass the relevant knowledge test
  • Complete convictions disclosures check (DBS) and/or provide previous good character by other means
  • Pass a medical examination
  • Pass a Birmingham City Council driving test
  • Attend a Disability Awareness Course
  • In the case of Private Hire, provide evidence of an offer of work from a licensed operator

Wolverhampton City Council

  • A passport type photograph
  • An acceptable image of both sides of full UK driving licence for Category B vehicle -n held for at least 12 months.
  • A completed medical certificate dated no longer than 3 months before application date together with doctor’s endorsement indicating fitness to be a private hire driver
  • Proof of the right to live and work in the UK
  • Information from any previous authorities if held a license with them
  • An acceptable image of all pages of a full enhanced DBS certificate dated no longer than 3 months before the application date and from TaxiPlus Wolverhampton.
  • A completed DVLA Licence Check. This will be completed at the same time as the DBS, when applying via TaxiPlus
  • Confirmation from Worcestershire County Council having successfully completed the Private Hire Training & Assessment Programme within three attempts and no longer than 12 months before application date
  • A personal email address

Transport for London

In order to be licensed, you will need to meet the following criteria:

  • You must be at least 21 years of age at the time of applying.
  • You must hold a full DVLA, Northern Ireland, or other EEA state driving licence that’s at least three years old*
  • You must have the right to live and work in the UK
  • You must be of good character. To establish this you will be required to undertake an ‘enhanced’ criminal records check from DBS through our service provider
  • You must be medically fit which means meeting the DVLA Group 2 standards. In most cases, this will mean that you will have to undergo a medical examination with someone who has access to your full medical history
  • You will need to undertake a topographical skills assessment from an accredited assessment centre

*Although it is possible to exchange a licence from a designated country for a UK or EU/EEA licence, applicants must have held the UK or EU/EEA driving licence for at least three years.  How long a licence from a designated country was held for prior to being exchanged is not taken into account in determining the three year requirement.

Please read through the question above – ‘What documents do I need before I apply?’.

UVA has two apps – for passenger and driver – available in both the Google Play and Apple App Stores. The two apps are built on a native environment for both iOS and Android devices and are available to download for free.

The versions need are as follows:

iOS – 10 & above
Android – 10 & above

In order to register for the app, the driver must provide the following information:

Driver App;

  • A valid phone number for two-factor authentication
  • Name
  • Email
  • Gender
  • Date of birth
  • The driver can switch between being offline or online and able to accept rides.
  • The driver will receive ride request notifications which can either be accepted or rejected.
  • When a passenger requests a new ride, the request goes through a process of validation by us in the backend.
  • Upon Accepting the request, nearby drivers are notified
  • When a ride is accepted, notification via the drivers’ app of pick up point and destination.
  • The driver is notified of the passenger’s address.
  • If accepted, the driver is allowed to see the passenger’s name, with both driver and passenger being able to chat or call via the app.
  • The passenger is then able to see the name of the driver, the vehicle registration, the driver’s rating, and information relating to location and expected arrival time.
  • The driver is required to arrive at the pickup location and notify passengers of their arrival.
  • Once the driver has picked up their passenger, they are then able to start the ride, which ends once the passenger has been dropped off.
  • Both passenger and driver are then asked to provide a rating for each other, with the passenger also receiving a receipt
  • All communication conducted through the apps is processed in the back-end through microservices APIs, with passenger requests/cancellations being sent there for validation and completion. The requests include parameters such as name, phone number, and location of the passenger, alongside tokens for validation purposes.
  • Operational Offices: London, Exeter, Birmingham, Kent and Wolverhampton
  • Head Office: Solihull, West Midlands
All Drivers will have access to the UVA Learn community. Full-Time drivers will log into the system with their UVA Email address and password. Part-Time self employed drivers will use their personal email addresses and allocated passwords
In the unlikely event a ride is canceled the process would be:

  • To cancel a booking, the passenger must have a booking request in place.
  • The passenger is able to request to cancel the booking up until the point where they’re picked up.
  • The request will be validated by us in the backend and accept the request.
  • The driver is notified right away that we have cancelled the ride request.
  • If there are no drivers nearby, the passenger will not be able to place any ride request

Driver withdraws their availability to fulfil a journey through to both:

  1. Driver re-assignment and journey completion
  2. OR passenger receives cancellation notification from the operator
  • A driver might request to cancel a ride request after accepting it. The request will be validated by us in the backend and accept the request. The passenger will be notified about the cancellation and will be asked to try and request a ride again.


  • Customers might submit a ride request when there are no drivers available. The app will return a message to say that there are no drivers nearby.
    • What are the cancellations fees? – The Cancellation fees are £5 Minimum fare. Drivers will be provided with 50% of the cancellation Fee. Cancellation fees will be taken from Customers if the ride is not cancelled before 2 minutes after the booking is made.
  • Flexibility – We have both employed and self employed positions available in our team .
  • A real team – Our driver will join a community that’s out to change things for good.
  • The tools for the job – We lead the way with our regulatory and safety procedures, ensuring our drivers have everything they need to deliver a market-leading service
  • Putting our people at the heart – Our drivers are our business, and we will be the most professional Rideshare operator who will reward loyal drivers. There will be the opportunity to share and grow with the company.

Daily driving limit

You must not drive for more than 10 hours in any working day.

Breaks and continuous driving

After 5 hours 30 minutes of driving you must take a break of at least 30 minutes for rest and refreshment.

Or, within any period of 8 hours 30 minutes, you must take at least 45 minutes in breaks. You must also have a break of at least 30 minutes at the end of this period, unless it’s the end of the working day.

The meter fare.  A market leading 15% percentage commission rate will also be deducted. There will be the opportunity for drivers to earn additional reduced commission rates based on volume and value of rides achieved per month. Our rates of commission are simple, we give you a break in commission at 3 stages. 15% up to £1,500, 12.5% from £,1500 to £1,750 and 10% on everything over £1,750. This offers drivers the opportunity to maximize their income potential.

You should receive a weekly payment statement for every week that you give rides or earn referral commissions. The payment statement is typically emailed on a Wednesday and will come on the same day every week, so don’t start getting worried if you think your pay statement is a few hours late.  Payment will then be made each Thursday to your bank account via same day transfer.

Yes but meter cannot be used.  We provide instant and easy access to riders through our mobile app.

All licensed areas will have an office.

The driver has access to:

  • chat function,
  • 24/7 manned Customer service support helpline
  • SOS button linked to Emergency services

If you are in the unfortunate position where a rider has made a mess in your vehicle then you should take a look at our UVA Cleaning Fee page