Safer ride-hailing: The UVA rider & driver promise

But we also deserve a safe ride too and that’s why we like to do things differently here at UVA. We work hard to make sure our service is safe for our riders and our drivers alike. That’s why we make sure our drivers are backed by a market-leading online learning platform, UVA Learn. We promise to take the safety of everyone using our service as paramount.

Safer ride-hailing: The UVA rider & driver promise

But we also deserve a safe ride too and that’s why we like to do things differently here at UVA. We work hard to make sure our service is safe for our riders and our drivers alike. That’s why we make sure our drivers are backed by a market-leading online learning platform, UVA Learn. We promise to take the safety of everyone using our service as paramount.

At UVA we ensure that our drivers are trained to make sure they reflect the skills, knowledge, and behaviors that UVA expects. We do this to make sure that every passenger can expect the same level of consistency, knowing that when a UVA car is booked the standard of service will always be the same. Ensuring we maintain high levels of Health & Safety is absolutely paramount to UVA.

UVA UK are unique

This is why we’re focused on delivering the best service possible in the safest way using innovative technology to aid passenger safety during their journeys.

Service is everything

We strive to deliver the best service possible, doing things the right way.

We’re actively monitoring the coronavirus (COVID-19) situation and are on a daily basis adapting to changing requirements and regulations with the sole focus of ensuring driver and rider safety,

Coronavirus

We’re actively monitoring the coronavirus (COVID-19) situation and are on a daily basis adapting to changing requirements and regulations with the sole focus of ensuring driver and rider safety.

Safety for our drivers

You deserve to be able to move safely. To look forward to the opportunities ahead. To be connected with people and places that matter most. This is why we’re focused on your safety, from setting new standards to developing technology with the goal of reducing incidents. We’re actively monitoring the coronavirus (COVID-19) situation on a daily basis and adapting to changing requirements and regulations with the sole focus of ensuring driver and rider safety.

Safety First with photos

All our drivers will take a photo of themselves wearing their face coverings on a daily basis and use our unique technology to verify their face covering.

PPE Supplies for Drivers

UVA UK will provide drivers with health and safety PPE such as face coverings and disinfectants to make sure their drive is safe.

Feedback

The UVA UK app will allow riders to leave feedback on health and safety. UVA UK has a 100% non-compliance policy to ensure full commitment from drivers and passengers to health and safety.

Learn@UVA UK

UVA UK has partnered with Thrive LXP to provide health and safety resources for our drivers to use, making sure our journeys are the safest possible for both drivers and riders.

Emergency assistance

Using the UVA UK App drivers can press the emergency assistance button. Using the pulsating emergency button drivers can call the emergency services. The App will display the drivers’ location and journey details to share with the UK emergency services.

GPS tracking

All UVA UK journeys are tracked via GPS.

No covering, no ride

No drivers or riders will be able to accept a booking or enter into a vehicle without wearing a suitable face covering.

Sharing journey tracking

Riders will be able to nominate a friend, colleague, family member, or anyone else they trust to share their route with. Ensuring the trusted party can follow their journeys and be notified when they arrive safely at their destination.

Phone number anonymisation

The App will allow riders and drivers to contact each other with both numbers staying private.

Coronavirus

We’re actively monitoring the coronavirus (COVID-19) situation and are on a daily basis adapting to changing requirements and regulations with the sole focus of ensuring driver and rider safety.

Safety for our riders

Powered by UVA UK’s innovative technology. UVA is committing to be the UK Ridesharing Market leader to achieve this with our unshakable commitment to rider safety. From the start of the driver recruitment process to the end of your journey UVA will uphold the highest levels of safety in our standards and procedures.

Vehicle inspection

All UVA UK drivers will upload daily pictures of their vehicles. All Vehicles must pass an independent inspection that they are safe to use, this goes above and beyond the licensing authorities’ basic service level agreement requirements.

Driver profile

The UVA UK App will allow you to know your driver before they arrive with you. You can see their profile, their pictures, their background, and a bio allowing you to build a connection and rapport in the knowledge that our drivers are fully checked and committed to building our UVA Driver and Passenger Community.

Full driver screening

All UVA Drivers will have completed a full background check with the full driver and vehicle documentation checked and verified prior to driving with UVA. All Drivers will be interviewed on a face-to-face basis (subject to Covid Regulations) and complete a full driver’s induction within 1 month of joining UVA UK.

UVA identification checking

We use a real-time market-leading driver identification verification system which is reviewed daily each time the driver logs into the driver app. Through Geo Tagging the driver location is verified so the moment our driver logs into the app they are available to accept bookings.

Emergency assistance

Using the UVA UK App riders can press the emergency assistance button. Using the pulsating emergency button riders can call the emergency services. The App will display the riders’ location and journey details to share with the UK emergency services.

GPS tracking

All UVA UK journeys are tracked via GPS.

No covering, no ride

No drivers or riders will be able to accept a booking or enter into a vehicle without wearing a suitable face covering.

Sharing journey tracking

Riders will be able to nominate a friend, colleague, family member, or anyone else they trust to share their route with. Ensuring the trusted party can follow their journeys and be notified when they arrive safely at their destination.

Phone number anonymisation

The App will allow riders and drivers to contact each other with both numbers staying private.

Health & Safety

We take Health & Safety very seriously at UVA. We want our riders to be safe. We want our drivers to be safe. We want to ensure that we do our bit to build a safe ride sharing community.

  • All UVA UK Drivers must be fit to Drive at all times
  • No drivers will drive when affected by Alcohol, Drugs or Medicines
  • No drivers will drive when they are too tired to so safely
  • The minimum legal eyesight standard is that you can read a number plate at a distance of 20 meters (around 65 feet)
  • If you use glasses or contact lenses then they must be worn when driving. It is strongly recommended that your eyesight is checked regularly every two years – UVA UK will cover the cost for the updated test.
  • UVA UK drivers must check with a GP or Pharmacist whether any over-the-counter or prescribed medicines that you are taking are likely to affect your driving, for example by causing drowsiness. If so please ask for an alternative that does not. Always check the label of medicines to see if warnings. If the label says that side effects may occur assume that they will do.
  • If an alternative isn’t available, consider if you are likely to be drowsy or sleepy while driving, tired drivers are more likely to have accidents, you must discuss any concerns about fatigue with the UVA UK passenger success team

UVA Driver Alcohol & Drugs

No UVA UK Driver will drink alcohol before or during driving. It can take several hours for alcohol to be removed from your body. Alcohol impairs judgment making drivers overconfident. It slows reactions, increases stopping distances, impairs judgment of speed and distance, and affects vision. Even a small amount well above the legal limit seriously affects the ability to drive safely.

No UVA UK driver will drive if they have taken illegal drugs. It is medically proven that drugs will affect your decision-making, driving skills, and physical and behavioral well-being.

Do not take any risks as risks cost lives !!

UVA Driving Standards

Drivers who travel at higher speeds have less time to identify and react to what is happening around them. It will take you longer to stop and if there is an accident it is more severe and causes greater injury to passengers and pedestrians. Higher speeds also magnify other driver errors increasing the risk of accidents

UVA UK Drivers must always adhere to the speed limits (including variable limits and temporary limits at road works or motorway traffic management speed limits. Speed limits set the maximum speed for that road, there are many circumstances when it is not safe to drive at that speed for example around schools and closing times and on busy narrow or rural roads which are bendy and hilly and visibility is restricted. Make sure you are aware of the speed limit of the roads you are using. If you are not sure assume the limit is lower until you see the official sign.

UVA Driving Standards
Mobile Phones & Other Distractions

UVA UK drivers must not use handheld mobile phones while driving this includes any activity that involves holding a phone such as dialing a number or writing a message on social media.
Many other things that might seem simple and innocent can be distracting when driving. Fatal accidents can and do occur because a driver chooses to take a drink, eat, or light a cigarette while driving. Safe driving needs concentration to avoid unnecessary distractions. Smoking is also strictly prohibited in UVA UK cars.

UVA Driving Standards: Behavior Accidents/Safety & Actions to Take

UVA UK has clear guidance and procedures that outline clearly what is expected of you as a driver. And ensure you are aware of and adhere to the requirements of the licensing authority.

As with all employment roles, you will see the whole spectrum of human behaviors. We all want to live in a society of acceptable behavior where all lives matter, but you will have to be equipped to deal effectively with unacceptable behavior.

UVA UK Drivers will have the ability to remain professional in times of conflict and take a measured controlled approach. The seriousness of the situation will influence your response. UVA Drivers will stay in control of emotions and contact their passenger success teams for immediate support.

UVA UK holds the safety of its drivers in the highest regard. UVA UK has a no-tolerance policy for:

  • Verbal and Physical Abuse
  • Damage to the Vehicle
  • Assault on fellow passengers
  • Assault on Drivers
  • Interference with driving/driver of UVA UK property
  • Fighting in vehicles
  • Any act of defacing or vomiting in the Vehicle

If as a UVA Driver you have identified that there is a problem and what the problem is. When deciding upon the course you must always follow the UVA UK company guidance’s

If you are concerned for your or your passenger’s safety or that of your passengers or bystanders then call the customers’ success officers for assistance. If you feel there is an immediate concern pull over safely, turn off the engine, and call the customer success team who will call for police assistance.